Privacy Policy

Last updated: 2024-12-05

This Privacy Policy explains how Canada Rewards (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you participate in our research and rewards program and use our website (the “Site”).

1. Who We Are

Canada Rewards is an independent Canadian research and rewards program that analyzes anonymized telecom billing trends. We provide thank-you incentives to eligible participants who share information such as a recent phone bill.

You can contact us at:
Email: support@canadarewards.ca

2. Information We Collect

We collect the following types of information when you use our Site or participate in our program:

• Contact Information: Your name and email address, which we use to communicate with you and to send Interac e-Transfer payments if your submission is approved.
• Phone Bill Documents: Copies of your phone bill (e.g., PDF, JPG, PNG) that you upload to the Site. These may contain information such as your name, address, phone number, account number, carrier name, and billing details. You may redact sensitive details (such as account numbers) before uploading if you wish, as long as we can still verify eligibility.
• Program Participation Details: Date and time of submission, eligibility status, payment status, and related information.
• Technical Information: IP address, browser type, device information, and similar data collected automatically to operate, secure, and improve the Site. We may use cookies or similar technologies for basic analytics and fraud prevention.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To operate and administer the research and rewards program.
• To verify your eligibility, prevent duplicate or fraudulent submissions, and enforce our Terms.
• To issue rewards (such as Interac e-Transfer payments) if your submission is approved.
• To analyze anonymized and aggregated billing trends across carriers and regions.
• To respond to your questions, requests, or support inquiries.
• To maintain the security and integrity of our systems and protect against abuse.
• To comply with legal obligations and enforce our rights.

4. Legal Basis and Your Consent

By submitting your information and checking the consent box on our form, you acknowledge that you have read this Privacy Policy and consent to our collection and use of your personal information as described here, to the extent required by applicable law.

5. How We Share Your Information

We do not sell your personal information. We may share it as follows:

• Service Providers: With third-party service providers that host our Site, process file storage, provide analytics, or help us send payments and communications. These providers are permitted to use your information only to provide services to us.
• Legal and Compliance: When we believe it is reasonably necessary to comply with law, regulation, legal process, or governmental request, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or other corporate transaction, subject to appropriate safeguards.
• Aggregated or Anonymized Data: We may publish or share aggregated insights about telecom billing trends that do not identify you personally.

6. Data Retention

We retain personal information only for as long as reasonably necessary to operate the program, comply with our legal obligations, resolve disputes, and enforce our agreements. In general:

• Phone bill documents are retained for verification, fraud prevention, and analysis for up to 12 months, unless we are required by law or legitimate business needs to retain them longer.
• Program records (such as payment and eligibility status) may be retained for a longer period for accounting and compliance purposes.

We may anonymize data so it can no longer be associated with you and retain that information indefinitely for research and statistical purposes.

7. Security

We use reasonable physical, technical, and organizational safeguards to help protect your personal information against unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and operational requirements.
• Withdraw your consent where our processing is based on consent.

To exercise these rights, please contact us at support@canadarewards.ca. We may ask you to verify your identity before responding to your request.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to help operate the Site, remember your preferences, and understand how visitors interact with our pages. You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. If you disable cookies, some features of the Site may not function properly.

10. Children’s Privacy

Our program and Site are intended for adults and are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

11. International Transfers

Our services are intended for residents of Canada. However, some of our service providers may be located outside your province or outside Canada. By using the Site, you understand that your information may be transferred to and processed in other jurisdictions that may have different data protection laws than your own.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after any changes become effective means you accept the revised Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@canadarewards.ca.